Privacy Policy

Updated January 2024

We, Conroy Brook and Ben Bailey Homes Ltd., are committed to protecting and respecting your privacy. This policy, together with any other documents referred to within, sets out the basis on which we will process any personal data that we collect from you, or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (Act) / EU General Data Protection Regulation 2016 (GDPR), the data controller is Conroy Brook (Developments) Ltd and Ben Bailey Homes Limited/ The Conroy Brook Group, Burdwell Works, 172 New Mill Road, Brockholes, Holmfirth, HD9 7AZ.

 Data Protection

As a data controller we are committed to protecting and respecting the privacy of our customers, and prospective customers. We take data protection very seriously and comply with all relevant legislation when handling any personal information given or received from you or third parties.

Personal information we collect

In the course of our interactions with you we may collect some or all of the following information:

Name; Address (home and work); Telephone contact number/numbers; Email address; Date of birth or age; Signature; Proof of identity documents, such as passport or photographic driving licence; Residency status and financial information; Bank account details, including bank statements; Other related information to support your occupation of the property and to confirm identity; information you provide in response to surveys about your home and customer experience; Information relating the options and extras you chose for your home.

This is how we collect your personal information

When you contact us in person at one of our Conroy Brook or Ben Bailey Homes developments; When you view our website and submit your information through our web enquiry forms; When you request further information about our products and services and send your personal information to us through a third party website such as Rightmove or through social media; When you telephone our Head Office; Through our contact with you during or after the sales process, including contact with our customer care department; When you provide us with any other information we request; To conduct studies and surveys to help improve our products and the services we offer to  Conroy Brook or Ben Bailey Homes customers and the communities within which we build.

Why do we collect your personal information?

To provide services to you both before, during and after the sales process; To notify you of products and services you may be interested in, such as new property releases or new developments; To fulfil our contractual obligations to you; To satisfy our legal obligations; To take and administer payments; To ensure the health and safety of our customers, employees, contractors and supply chain; With your consent, or if we have a legitimate interest in doing so, contacting you for marketing and promotional purposes (including inviting you to enter competitions and prize draws).

How we use your personal information

To inform you of relevant Conroy Brook or Ben Bailey Homes products and services; To ensure that content from our website is presented in the most effective manner for you and for your computer/device; To progress your enquiry or purchase of a new build home from Conroy Brook or Ben Bailey Homes; To provide customer care services including ensuring that any defects in your home are properly remedied; To monitor customer satisfaction and improve our services to you or other customers; To help assist you with any government schemes that you participate in; For analytical research; To administer payments made by you to Conroy Brook or Ben Bailey Homes, or vice versa; To provide our employees, contractors or supply chain with information that will ensure their health and safety is safeguarded; For security; To support law enforcement bodies in the prevention, detection and prosecution of crime.

Who do we share your personal information with?

Should you consider purchasing a property from Conroy Brook or Ben Bailey Homes we may share your information with selected third parties that work on our behalf, to provide you with a product or service that is relevant to your enquiry or your reservation. These companies are required to ensure appropriate security measures are in place and maintain the confidentiality of your information. These third parties can include, but are not limited to mortgage or finance providers, other legal and professional advisors. This information will only be used by us in relation to your enquiry or by third parties for the provision of a related product or service. The information will not be used for any other purpose.

If you enter into a contract to purchase a Conroy Brook or Ben Bailey Homes property, we will also share relevant information with conveyancing solicitors, our subcontractors and supply chain, utility providers including Gas, Electric, Water and telecommunications, the LABC our warranty provider, online survey providers, estate and management agents and to Local Authorities. We may share your personal data within the Conroy Brook group of companies.

Finally, under limited circumstances, your personal information may be disclosed to third parties as permitted by, or to comply with, applicable laws and regulations, for instance, when responding to subject access requests, proceedings of a court of law or similar legal process, to protect against fraud, and to otherwise cooperate with law enforcement or regulatory authorities.

The legal basis we rely on to process your personal information is as follows;

Under Data Protection legislation we are allowed to process your personal information if we meet certain conditions. The reason for processing that we rely on are as follows:

In the performance of a contract

Where you transact to buy a Conroy Brook or Ben Bailey Homes property, we will use your personal information so that we can fulfil our contractual obligations to you, and any relevant third party. In the performance of our legal obligations where we are required to do so by law, we will disclose your personal information, for example, where your personal information is requested by a law enforcement agency or where we believe it is necessary to disclose your information to investigate, prevent or take action regarding illegal activities, suspected fraud or situations involving potential threats to the physical safety of any member of our employment, or subcontractors or supply chain.

Where we have a legitimate interest to in doing so

Where we consider that the use of your personal information is necessary to achieve a legitimate interest of Conroy Brook or Ben Bailey Homes, and we’ve balanced that against your interests, rights and freedoms, then the law permits us to handle your personal information. Many of the reasons that we collect your personal information will fall under this category.

With your consent

Generally, we do not rely on consent as a legal basis for processing your personal information although we will get your consent before sending third party direct marketing communications to you via email or text message., or as otherwise set out in this privacy notice. You have the right to withdraw consent to marketing at any time by contacting us.


 Individuals whose data we collect and process

We collect and process data from visitors to our website at &

Information we process about Individuals

We may collect and process the following data about our Individuals:

information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our services or requesting further services or information. We may also ask you for information when you report any problems with our site;
if you contact us, we may keep a record of that correspondence;
we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access; and any information incidental to that listed above.

Retention & Deletion

Conroy Brook & Ben Bailey Homes retains your information while you remain an active customer, unless you ask us to delete your information. If you stop being an active customer we will retain your information unless you request that your details be deleted; however we will only contact you if we believe the information we intend to send to you could be of 'legitimate interest' to you.

If you have requested information from us, we will retain your information until you request to be removed / deleted. Subject to the exceptions described below, Conroy Brook & Ben Bailey Homes deletes or anonymizes your information upon request.

Subject to applicable law, Conroy Brook & Ben Bailey Homes may retain information after account deletion:

If there is an unresolved issue relating to your account, such as an outstanding invoice on your account.
Conroy Brook & Ben Bailey Homes may also retain certain information if necessary for its legitimate business interests, such as fraud prevention.
If we are required to by applicable law; and/or in aggregated and/or anonymized form.

IP addresses, cookies and similar technologies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration purposes. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. This information will be deleted after 3 months.
We may obtain information about your general internet usage by using technology such as "cookies", which store information on the hard drive of your computer. This type of technology helps us to improve our site and to deliver a better and more personalised service for Public Users and our customers. They enable us:
understand visitor numbers;
To store information about a Public User's preferences, and so allow us to customise our site according to a Public User's interests and offer them goods or services in which we believe they will be interested; speed up your searches; and to recognise you when you return to our site.
To find out more about cookies, including how to control and disable them, please visit
You may refuse to accept some technologies such as cookies by activating settings on your browser which allows you to refuse the setting of technologies such as cookies. If you refuse all cookies you may be unable to access certain parts of our site. If you do not activate these settings on your browser then you will be taken to have consented to the use of these technologies.
We use Google Analytics and other monitoring software on our site. These types of technologies also allow the proprietor of the technology e.g. Google to also access your information, we have no control over how your information is processed by third parties such as Google. Please read the privacy packages of the provider to understand how your information may be used by these third parties.
Third party services that we use on our site that may set cookies include:
Google Analytics

 Where we store Individual's personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Security and Control of Data

All information you provide to us via the website is stored on secure servers.
Please note that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features in order to reduce the risk of unauthorised access.

How we use your information

We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer;
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
to carry out our obligations arising from any contracts entered into between you and us; to allow you to participate in interactive features of our service, when you choose to do so; to notify you about changes to our service; to generate personal profile reports about you which we use to help to tailor our site, and our interactions with you to suit your preferences.
If you are an existing Customer we will only contact you with information about goods and services similar to those which were the subject of a previous sale to you.
We do not disclose personal information about individuals to advertisers or sell your information to any other organisation for marketing purposes.

Sharing your information

We may disclose your personal information to third parties if:
we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; Conroy Brook & Ben Bailey Homes or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Conroy Brook & Ben Bailey Homes, our customers, or others; it is necessary to the supply of our service to you.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected].

Links to other sites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Accessing your Information

The Act gives you the right to access information held about you. You can find out if we hold any personal information about you by making a "data subject access request" under GDPR 2016. If we do hold information about you we will: give you a description of it; tell you why we are holding it; tell you who it could be disclosed to; and let you have a copy.

Any formal subject access request should be made in writing to the address below. This will be provided FOC. However we may charge a reasonable fee for repetitive, unfounded, or excessive requests or additional copies.

How can you update or change your Information?

If at any time you wish to change your information, you can contact us, providing the updated information.
If you wish to opt-out of email notifications and communications you can contact us and we will ensure you do not receive any more communications.

Data Subject Rights

Right to Rectification - the right to request the controller rectify inaccurate personal data.
Right to Object - the right to object to processing based on either public interests or legitimate interests. Processing must stop, unless the controller demonstrates compelling grounds for continuing the processing or that the processing is necessary in connection with the controller’s legal rights.
Right to Object to Direct Marketing
Right to be Forgotten - the right to have the controller erase personal data without undue delay. Contingent on the occurrence of one of the following: The data is no longer necessary; The data subject withdraws consent (and consent is the legal basis for processing); Controller has no overriding grounds for continuing processing against the objectification; Processing was unlawful; Erasure is necessary with national law.

Right to Restrict Processing - the right to have the controller restrict processing if: The accuracy of the data is contested; Processing is unlawful; The controller no longer needs the data for its original purpose, but needs it for legal purposes; Erasure is pending.
Right of Data Portability - the right to receive a copy of your data in a commonly used machine-readable format for transfer to another controller. This will either be in .xls or .csv format.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected] or [email protected] or in writing to Conroy Brook & Ben Bailey Homes, Burdwell Works, 172 New Mill Road, Brockholes, Holmfirth, HD9 7AZ.